How can we help you?

You have ordered in the online shop and your package still has not arrived! That can have the following reasons:

  1. We haven’t received any money from you → your package is not on its way yet:

Check your e-mail inbox and spam folder! Please make sure that everything worked with the payment method, sometimes the function of PayPal and Amazon is limited – in this case simply transfer the money to our company account: you will find the bank details on your invoice, which we sent you via email → inform us as soon as you have transferred the money!

  1. Problems with parcel delivery – your parcel is already on its way: First you should check your parcel number, you received it in your shipping confirmation.

Your package may not be delivered because nobody is at home. We as the seller cannot give the parcel service any instructions to leave the parcels at the door. Please contact the parcel service directly and have your parcel number ready.

TREEHOUSE SCREWS

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FAQ

Hi treehouse friends!

We will be happy to help you! Please check our FAQ section first – there, we have already answered the most common questions for you.

In order to be able to advise you optimally, we need:

  • Sketches (drawn by hand is OK)
  • Position and height of the platform
  • Position and size of the treehouse
  • Photos of the trees
  • Tree diameter ø at the height of the platform
  • Tree species
  • Distance between trees (if more than one)
  • Use of the treehouse (many people, public, …)
  • Particularly stormy or snowy region?

 

“Since I often hang in trees or work with loud machines, it’s best to contact me via email. The more concrete your idea and the more detailed the description, the better I can help you – thank you!”

Vitus Wahlländer – Owner of TheTreehouse.Shop

+49 17623339648

www.thetreehouse.shop

Dürnbachstraße 16a, 83727 Schliersee, Germany

Kontaktiere uns!

Gerne helfen wir Dir weiter. Bitte check vorher unseren FAQ-Bereich, dort haben wir die gängigsten Fragen bereits beantwortet.

Um Dich optimal beraten zu können, benötigen wir:

  • Skizzen (gerne von Hand gekritzelt)
  • Lage und Höhe der Plattform
  • Position und Größe des Baumhauses
  • Fotos von den Bäumen
  • Baumdurchmesser ø auf Höhe der Plattform
  • Baumart
  • Abstand der Bäume (falls mehrere)
  • Nutzen vom Baumhaus (viele Personen, öffentlich, …)
  • Besonders Sturm oder Schneereiche Region?

 

„Da ich oft in den Bäumen hänge oder mit lauten Maschinen arbeite, kontaktiere mich am besten via E-Mail. Je konkreter Deine Idee und je detaillierter die Beschreibung, desto besser kann ich Dir weiterhelfen – Danke!“

 

Vitus Wahlländer – Chef 

+49 17623339648

www.thetreehouse.shop

Dürnbachstraße 16a, 83727 Schliersee, Deutschland

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