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You have ordered in the online shop and your package still has not arrived! That can have the following reasons:

  1. We haven’t received any money from you -> your package is not on its way yet: Check your e-mail inbox and spam folder! Please make sure that everything worked with the payment method, sometimes the function of PayPal and Amazon is limited – in this case simply transfer the money to our company account: you will find the bank details on your invoice, which we sent you via email -> inform us as soon as you have transferred the money!
  2. Problems with parcel delivery – your parcel is already on its way: First of all you should check your parcel number, you received it in your shipping confirmation.

Your package may not be delivered because nobody is at home. We as the seller cannot give the parcel service any instructions to leave the parcels at the door. Please contact the parcel service directly and have your parcel number ready.

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