1. Shipping costs (based on weight and zone):

Please note that if the total weight exceeds 35 kg, two parcels must be sent. Therefore the shipping costs are higher.

Zone 1
0 - 10 kg
9 €
10 - 20 kg
16 €
20 - 30 kg
23 €
30 - 40 kg
30 €
40 - 50 kg
39 €
50 - 60 kg
46 €
60 - 70 kg
53 €
70 - 80 kg
60 €
80 - 100 kg
76 €
100 - 150 kg
113 €
150 - 200 kg
150 €
Zone 2
0 - 10 kg
19 €
10 - 20 kg
26 €
20 - 30 kg
33 €
30 - 40 kg
40 €
40 - 50 kg
59 €
50 - 60 kg
66 €
60 - 70 kg
73 €
70 - 80 kg
80 €
80 - 100 kg
106 €
100 - 150 kg
153 €
150 - 200 kg
200 €
Zone 3
0 - 10 kg
24 €
10 - 20 kg
35 €
20 - 30 kg
46 €
30 - 40 kg
57 €
40 - 50 kg
81 €
50 - 60 kg
92 €
60 - 70 kg
103 €
70 - 80 kg
114 €
80 - 100 kg
149 €
100 - 150 kg
217 €
150 - 200 kg
285 €
Zone X1
0 - 10 kg
65 €
10 - 20 kg
80 €
20 - 30 kg
95 €
30 - 40 kg
120 €
40 - 50 kg
185 €
50 - 60 kg
200 €
60 - 70 kg
215 €
70 - 80 kg
240 €
80 - 100 kg
320 €
100 - 150 kg
455 €
150 - 200 kg
600 €
Zone X2
0 - 10 kg
75 €
10 - 20 kg
100 €
20 - 30 kg
125 €
30 - 40 kg
165 €
40 - 50 kg
240 €
50 - 60 kg
265 €
60 - 70 kg
290 €
70 - 80 kg
330 €
80 - 100 kg
430 €
100 - 150 kg
620 €
150 - 200 kg
825 €
Zone X3
0 - 10 kg
95 €
10 - 20 kg
150 €
20 - 30 kg
180 €
30 - 40 kg
240 €
40 - 50 kg
335 €
50 - 60 kg
390 €
60 - 70 kg
420 €
70 - 80 kg
480 €
80 - 100 kg
630 €
100 - 150 kg
900 €
150 - 200 kg
1200 €

Country allocation by zone (Europe):

Zone 1
Country
Austria, Belgium, Czech Republic, Denmark, Germany, Luxembourg, Netherlands, Slovenia
Shipping time
5 - 10 workdays
Zone 2
Country
Estonia, France², Great Britain (+Northern Ireland & Islands), Italy, Croatia, Latvia, Liechtenstein*, Lithuania, Monaco, Poland, San Marino, Switzerland*, Spain³, Hungary, Vatican City
Shipping time
5 - 14 workdays
Zone 3
Country
Bulgaria, Finland, Ireland, Norway*, Portugal⁴, Romania, Sweden, Serbia, Slovakia
Shipping time
7 - 21 workdays
Zone X1
Country
France (Corsica), Portugal (Azores, Madeira), Spain (Balearic Islands)
Shipping time
9 - 21 workdays
Zone X2
Country
Andorra, Gibraltar, Spain (Canary Islands, Ceuta, Melilla), Turkey*
Shipping time
9 - 21 workdays
Zone X3
Country
Albania, Bosnia & Herzegovina, Cyprus, Faroe Islands, Greece, Iceland*, Macedonia, Malta, Montenegro
Shipping time
9 - 21 workdays

* in these countries customs charges will apply, these are borne by the customer / recipient. More about this below…

² France without Corsica (Zone X1)

³ Spain without Balearic Islands (Zone X1), Canary Islands, Ceuta, Melilla (Zone X2)

⁴ Portugal without Azores & Madeira (Zone X1)

2. Shipping and delivery time (Europe):

We dispatch our stock goods on working days (Mon – Fri), at the latest 5 days after receipt of the order. Since we work full-time as treehouse builders, it can happen that we are on assembly for several days in a row and cannot ship the goods – we ask for your understanding.

The standard shipping times are shown in the table above:

  • Deviations are possible

Force majeure and other events for which we are not responsible, in particular delays in delivery by our suppliers, strikes, operational disruptions, shortages of materials and energy, entitle us to extend the delivery by the duration of the delay plus a reasonable start-up period or, insofar as it is economically justifiable, to withdraw from the contract in whole or in part.
Claims for damages on the part of the purchaser due to such a withdrawal do not exist.

  • Partial deliveries are possible

If you order several items, they will be packed and shipped together. If the weight exceeds 30 kg, the goods may be divided into several packages – the postman will thank you.

“Hardware” and “Soft Goods” will be delivered separately.

  • Express delivery undesired, only possible in case of emergency and only for an extra charge (GLS flat rates):

Please contact us by phone: +49 176 2333 9648

Delivery time "Soft Goods"

Our soft goods (accessories, T-shirts, hoodies, caps, …) are shipped through our partner “Printful”.

“Hardware” and “Soft Good” are delivered at separate times.

The processing is completely external (order, printing, shipping) and can take up to 3 weeks depending on production capacity, product availability and delivery address.

But as Marilyn Monroe said:

“Anything worth having is worth waiting for.”

Status "Out of stock / Soon available again"

This product is currently out of stock, but is already being remade or is on its way to our warehouse. We will dispatch the item as soon as possible once it has arrived.

The delivery of our parcels

We usually ship our goods with GLS parcel service. After ordering, you will receive a tracking number from us to be able to follow your shipment.

PLEASE NOTE:

  • Parcels are usually only delivered when the recipient is at home.
  • If the goods are to be dropped off, post a note for the postman.
  • If the recipient is not at home, a parcel slip will be left – your parcel will be deposited at a Packstation nearby. Now there are two options:Pick up the parcel there in person (ID and signature required).Visit the website of the shipping provider (parcel label) and select further delivery options (deposit on site, …)
Collection directly from our warehouse

Save on shipping costs and visit us at the beautiful Schliersee (Bavarian Pre-Alps / Southern Germany)!

The goods can of course be viewed and collected from our warehouse.

Please make an appointment with us:

info@thetreehouse.shop
+49176 / 23339648

3. Customs (for all non-EU countries):

As a rule, the following are affected:

  • Switzerland, Norway, Liechtenstein, Iceland, Serbia, Monaco, San Marino, Vatican City
  • Non-EU countries (zone X1 – X3)
  • Third countries (worldwide shipping)

If the delivery is made to a non-EU country, further customs duties, taxes or fees may apply – these are to be paid by the customer. Customs and handling fees are not paid to us, but to the customs or tax authorities responsible there.

The customer is advised to enquire about the details with the customs or tax authorities before placing the order.

Shipping to United Kingdom (UK - England - Brexit)?

What does Brexit mean for parcel shipping to the UK?

With Brexit, the United Kingdom (UK) has left the European Union and will become a
and from the EU’s point of view will have the status of a third country for customs
third country. This means that the movement of goods, and thus the shipment of parcels between the EU and the UK, will be subject to customs control.

What customs duties are levied when shipping in the UK?

The negotiated agreement provides that no customs duties will be levied on goods originating in the EU or the UK. UK will not be subject to customs duties (origin-based duty exemption).

This means that the “hardware” of TheTreehouse.Shop will remain duty free (steel products & ropes).

Attention: despite the new regulations it already happened that customs duties were levied to GB! Please show the customs authority the goods preference certificate on our invoice – with this certificate, the import must be tax-free or heavily discounted.

!!! Please note that tool rental is no longer possible as high customs duties were incurred several times when returning tools from the UK to Germany. Tool purchase is still possible – We ask for your understanding !!!

Customs duty can only be levied on our “Soft Goods” (T-shirts, etc.) as these are also produced and shipped worldwide.

 

What does the customer have to do?

We always require an EORI number from commercial customers.

For private customers:

  • Invoice amount < 150 €: we need your identity card number. (Attention change May 2021: Packages under 150€ can partly not be shipped to UK – we will contact you via eMail)
  • Invoice amount > 150 €: You are lucky – you can order without further ado!

(Status: 01.05.2021)

Shipping to Switzerland?

We regularly ship to Switzerland and are optimally prepared!

How does ordering, shipping and customs clearance work in Switzerland (non-EU)?

The order is placed quite regularly in our online shop, the payment methods work as usual.

The packages leave our warehouse after 5 – 10 working days. As a rule, we ship with GLS.

For Switzerland there is a customs duty:

The customer bears the customs and handling costs upon import. So far we have not received any negative feedback from our Swiss neighbours – but you should be aware that these costs may be incurred and there may be corresponding delays in delivery.

To make the customs process as smooth as possible, we attach a “customs declaration C23” and the “commercial invoice” to the outside of the parcel. For parcels with a value of goods > 1000 €, we also attach an export accompanying document (ABD).

This usually ensures that the parcels do not have to be opened, thus avoiding extra costs.

 

Returns from Switzerland:

Of course, the Swiss also have a 30-day right of return. The customer bears all costs for the return.

4. Worldwide shipping – Africa, Asia, Australia, South America, North America

As a German manufacturer, our focus is currently on the European region.

For larger orders (>1500€) there is also the possibility of worldwide shipping.

However, high costs are incurred here:

– Processing costs before and after shipment (customs documents, telephone calls, e-mails)

– Shipping costs (air freight or via sea often very expensive >> 200€ / parcel)

 

For price enquiries please write directly to: office@thetreehouse.shop

5. Soft Goods

Our soft goods (accessories, T-shirts, hoodies, caps, …) are shipped through our partner “Printful”.

“Hardware” and “Soft Good” are delivered at separate times.

The processing is completely external (order, printing, shipping) and can take up to 3 weeks depending on production capacity, product availability and delivery address.

But as Marilyn Monroe said:

“Anything worth having is worth waiting for.”

 

ATTENTION CUSTOMS:

Production takes place overseas depending on capacity. Customs charges may apply to some shipments. The fee may vary depending on order value, country borders and other factors based on the product itself. The end customer is responsible for these charges. All fees are paid by the end customer to the relevant customs authority.

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