General terms and conditions
1. scope of application
The following General Terms and Conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.
2. contracting party, conclusion of contract, correction possibilities
The sales contract is concluded with TheTreehouse.shop – Vitus Wahlländer.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping basket. Immediately after sending the order, you will receive another confirmation by e-mail.
3. contract language, contract text storage
The languages available for the conclusion of the contract are German and English. We store the contract text and send you the order data and our general terms and conditions by e-mail. For security reasons, the text of the contract is no longer accessible via the Internet.
4. terms of delivery
In addition to the indicated product prices shipping costs may apply. You can find out more about shipping costs in the offers.
You have in principle the possibility of the collection with Vitus Wahlländer – TheTreehouse.Shop, Dürnbachstr. 16a, Schliersee, Germany to the business hours indicated in the following: Appointment by arrangement.
We do not deliver to packing stations.
The following payment methods are available to you in our shop:
When you place your order, you also send us your credit card details. After your legitimation as a legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is debited.
PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.
As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment order to PayPal.
If you have chosen the payment method PayPal, you have to be registered there in order to pay the invoice amount, or you have to register first and legitimize with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You will receive further information during the ordering process.
If you have chosen the payment method credit card, you do not have to be registered with PayPal to be able to pay the invoice amount. The payment transaction will be executed by your credit card company upon PayPal’s request immediately after confirmation of the payment order and after your legitimation as legitimate cardholder and your card will be debited. You will receive further information during the ordering process.
If you have chosen to pay by direct debit, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal asks its bank to initiate the payment transaction. The payment transaction will be executed and your account will be debited. You will receive further information during the ordering process.
In the ordering process, you will be redirected to the website of the online provider Amazon before the completion of the ordering process in our online shop. In order to complete the order process via Amazon and pay the invoice amount, you must be registered there or first register and legitimise with your access data. There you can select the delivery address and payment method saved at Amazon, confirm the use of your data by Amazon and confirm the payment order to us. You will then be redirected to our online shop, where you can complete the order process.
Immediately after the order has been placed, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive further information during the ordering process.
Cash payment upon collection
You pay the invoice amount in cash on collection.
Direct bank transfer
Transfer directly to our bank account. Please use the order number as the reason for payment. Your order will only be shipped after we have received the money on our account.
6. retention of title
The goods remain our property until full payment has been made.
7. transport damages
If goods with obvious transport damage are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us will not have any consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.
8. warranty and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
In the case of used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
The aforementioned restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents.
– in the event of injury to life, limb or health
– in case of intentional or grossly negligent breach of duty and fraudulent intent
– in the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
– within the framework of a guarantee promise, if agreed or
– to the extent that the scope of application of the Product Liability Act has been opened up. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation.
– in case of intentional or grossly negligent breach of duty
– in the case of guarantee promises, if agreed, or
– to the extent that the scope of application of the Product Liability Act has been opened up.
In the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
10. settlement of disputes
The European Commission provides a platform for online dispute resolution (OS), which you can find here.
We are not obliged or prepared to participate in a dispute settlement procedure before a consumer arbitration body.
We place the highest quality, reliable information and honest, transparent dealings with our customers first.
Please read the following information carefully before purchasing any of our products. The information refers to all products manufactured by TheTreehouse.shop / Vitus Wahlländer (tree house screws and tree house screws accessories); for products of other manufacturers (tools, ropes, etc.) the respective manufacturer’s specifications apply.
Liability – Use at your own risk
The buyer bears all responsibility for the installation and use of our products.
We – Vitus Wahlländer / TheTreehouse.Shop – assume no liability for the use of our products, for damage to the tree, to buildings or to persons. The products manufactured by us (tree house screws and tree house screws accessories) have no official structural approval – All load specifications are without guarantee!
Dear customer, by purchasing our products you agree to the above terms of purchase.
We from TheTreehouse.Shop / Vitus Wahlländer guarantee for the highest quality of our products and their production by officially trained specialists – Made in Germany!
All our products have been extensively tested and have proven to be functional and safe in practice over many years. Similar products from other manufacturers have also proven themselves worldwide in professional tree house construction.
A permanently safe connection is guaranteed if the tree is vital, the fastener is professionally installed and the proposed load limits including safety factor < 2 are not exceeded. No compromises in the quality of the statically load-bearing products.
We expressly advise against self-manufactured, unprofessional products! In the living tree, during wind and human movement, the fasteners are subjected to very high alternating loads, where even the smallest manufacturing defects can have fatal consequences.
The professional assembly of our products is essential for a permanently secure fastening of the platform or tree house in the tree. Even smaller tree houses can easily reach a total weight of more than 10 tons (dead load, interior fittings, crowds, heavy window and door elements, …). Especially for public buildings, projects in stormy and snowy regions and fixing heights greater than 5 m, we recommend the external advice of an expert (structural engineer, tree structural engineer, tree surveyor, master carpenter). Please also observe the local building regulations and building codes.
Vitus Wahlländer – TheTreehouse.Shop