Returns and refunds
We grant a 30-day right of return.
The cancellation period is thirty days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To be eligible for a return, the item must be in the same condition you received it: unused, undamaged and securely packaged in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, please contact us at info@thetreehouse.shop. Subject: Return / Returns + Order number
Return shipping:
The customer pays all costs and fees for the return shipment. These will be offset against the refund, along with any costs for damaged goods.
If your return is accepted, you will receive a return label from us and instructions on how and where to send the package. Items that are returned to us without a return request being made in advance will not be accepted.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Returns should ONLY be sent to the following address:
- Name: Vitus Wahlländer – TheTreehouse.Shop
- Street: Dürnbachstr. 16 a
- Postcode / Town: 83727 / Schliersee
- Country: Germany - Bavaria
- Telephone: +49 17623339648
- Email: info@thetreehouse.shop
Damage and problems:
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can assess and resolve the problem. We document our shipment and its contents with photos before handing it over to the delivery service.
Exceptions / items not eligible for return
Certain items cannot be returned, e.g. custom-made items (e.g. special orders or personalised items). Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or vouchers.
European Union – 14-day cancellation period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused and in its original packaging. You will also need the receipt or other proof of purchase.
IMPORTANT: The customer pays all costs and fees for the return shipment. These will be offset against the refund, along with any costs for damaged goods. Any associated customs and import fees will also be charged to the customer.
Please send returns ONLY to the following address:
- Name: Vitus Wahlländer – TheTreehouse.Shop
- Street: Dürnbachstr. 16 a
- Postcode / Town: 83727 / Schliersee
- Country: Germany - Bavaria
- Telephone: +49 17623339648
- Email: info@thetreehouse.shop
Refunds:
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@thetreehouse.shop.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You can use the attached sample withdrawal form, but this is not required:
(If you wish to withdraw from the contract, please fill out this form and send it to us: info@thetreehouse.shop)
– To Vitus Wahlländer – TheTreehouse.Shop, Dürnbachstraße 16a, Schliersee, Germany, info@thetreehouse.shop, +4917623339648
– I hereby withdraw from the contract concluded by me (*) for the purchase of the following
goods (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notified on paper)
– Date
(*) Delete as applicable.